Job Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt San Francisco welcomes our guests with a sophisticated elegance and refined modern style. Located in the heart of the city on Union Square, immerse yourself in the premier shopping, Michelin Star dining and entertainment of downtown San Francisco. Then retreat to the room where they can unwind and enjoy the spectacular views of the City by the Bay. Stunning views of Union Square, the Bay or the city skyline are the recipe for relaxation and rejuvenation in a well-appointed luxury hotel room or suite at Grand Hyatt San Francisco. Each contemporary space offers residential-style amenities, ensuring you’re focused on maximizing your getaway.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel’s Housekeeping operations.
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests.
• See that inspection program is consistently maintained.
• Assure all safety and security policies and procedures are followed.
• Work closely with all other Departments
• Inspect some rooms daily.
• Experience purchasing linens and housekeeping supplies.
• Current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance.
• Experience teaching, supervising, and mentoring multilingual and multicultural staff.
• Ensure OSHA and ADA policies are adhered to.
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
• Insures proper staffing levels for customer service goals.
• Coach and counsel employees to reflect Hyatt service standards and procedures.

This is a salaried position with compensation ranging from $91,200-$114,100.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• Paid vacation, sick days, and holidays
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• With opening hotels, previous hotel pre-opening experience preferred.
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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